Case Study
Sana Kiniken AG
How Sana Kliniken AG saved money without compromising sustainability.
Impact summary
After implementing post output management, Sana Kliniken have been able to record significant savings every year thanks to the dispatch of post with eBrief.
Costs
The switch to digital mail solutions led to a noticeable reduction in overall expenditure at Sana Kliniken.
Working time
By automating outgoing mail, Sana Kliniken employees saved valuable time for other tasks.
Printer ink
The reduced printing effort significantly reduced the consumption of printer ink, which saved the Sana Klinikens costs.
Carbon
By reducing paper and energy consumption, Sana Kliniken significantly reduced their CO₂ emissions.
About Sana Kliniken
Background
Sana Kliniken AG is a leading integrated healthcare service provider in Germany, Austria and German-speaking Switzerland. The clinic’s holistic healthcare approach caters to more than three million patients each year and ranges from preventive services to outpatient and inpatient care to aftercare, rehabilitation and the provision of remedies and aids.
These services are provided nationwide in Germany for 43 hospitals, 51 community health centres with nearly 600 medical practices, and around 60 medical supply stores and prevention practices.
In addition, Sana also offers B2B services and consulting for other clinics in areas such as sourcing, logistics, medical technology and management contracts. In 2023, the company’s roughly 38,600 employees (as of December 2023) generated a turnover of 3.3 billion euros. The owners of Sana Kliniken AG, which was founded in 1976, are 24 private health insurers.
Challenges
By implementing a Post Output Management with eBrief, we can generate significant attention at Sana Kliniken each year.
Saving costs and time
The introduction of a digital post output management system at Sana Kliniken has led to considerable advantages, including the minimisation of costs and time spent for postal administration.
By leveraging digital post output management, large corporate groups, such as Sana, can achieve considerable savings in the postage costs of their business mail. For large volumes of post, the savings potential is significant.
Printing, folding and stamping are carried out centrally by the local eBrief service provider at more favourable conditions, saving additional costs for paper, printer ink and other materials. As the post can be transmitted digitally to eBrief at any time, Sana can enjoy considerable time savings, more efficient workflows and a higher availability of workers.
Saving costs and time
The introduction of a digital post output management system at Sana Kliniken has led to considerable advantages, including the minimisation of costs and time spent for postal administration.
By leveraging digital post output management, large corporate groups, such as Sana, can achieve considerable savings in the postage costs of their business mail. For large volumes of post, the savings potential is significant.
Printing, folding and stamping are carried out centrally by the local eBrief service provider at more favourable conditions, saving additional costs for paper, printer ink and other materials. As the post can be transmitted digitally to eBrief at any time, Sana can enjoy considerable time savings, more efficient workflows and a higher availability of workers.
Ensuring highest security
The security and confidentiality of personal data is extremely important at Sana Kliniken. As a result, in order to ensure data security, the demand for state-of-the-art encryption and secure transmission protocols is very high.
This goes for all communication channels and processes – guaranteeing the integrity and confidentiality of the data transmitted.
Ensuring highest security
The security and confidentiality of personal data is extremely important at Sana Kliniken. As a result, in order to ensure data security, the demand for state-of-the-art encryption and secure transmission protocols is very high.
This goes for all communication channels and processes – guaranteeing the integrity and confidentiality of the data transmitted.
Automating processes
Sana Kliniken continually aims to optimise the efficiency of workflows in their mailroom operations through the use of automation.
“With the help of state-of-the-art technologies and automated systems, we aim to make the entire process, from the preparation to the dispatch of post, more productive. This shall enable us to utilise the clinics’ staff resources more effectively and make the process as a whole more cost-efficient and environmentally friendlier.”
(Mathias Miersch, Managing Director of Sana Rechnungswesen GmbH)
Automating processes
Sana Kliniken continually aims to optimise the efficiency of workflows in their mailroom operations through the use of automation.
“With the help of state-of-the-art technologies and automated systems, we aim to make the entire process, from the preparation to the dispatch of post, more productive. This shall enable us to utilise the clinics’ staff resources more effectively and make the process as a whole more cost-efficient and environmentally friendlier.”
(Mathias Miersch, Managing Director of Sana Rechnungswesen GmbH)
Solutions
On the path to success with eBrief
The introduction of the eBrief digital post output management system at Sana Kliniken has made a significant contribution to helping the company achieve their operational goals. eBrief has enabled Sana to minimise their costs and time, successfully automate workflows and guarantee compliance with high security standards.
eBrief eliminates the use of paper and other materials on site, as the printing is performed directly by the local eBrief service provider. The post is uploaded directly via the interface. There is now no need to fold letters and place them in envelopes, to stick stamps on them and go to the letterbox – saving valuable staff resources.
The integration of eBrief has led to a considerable reduction in costs and time throughout the entire postal process, with around 145,000 letters dispatched every year.
The launch of eBrief at Sana’s clinics went very well – from the initial project idea to the drawing-up of the contract to the technical implementation – thanks to PIN AG’s customer-centric approach.
Mathias Miersch
Managing Director Sana Rechnungswesen GmbH
The integration of security mechanisms ensures sensitive data is reliably protected throughout the entire processing process. eBrief works with the latest encryption technologies and access controls – guaranteeing the highest level of security for all data. This is particularly important in the healthcare industry when dealing with patient data.
Digitalisation with eBrief enables the automatic processing of postal processes. This not only reduces manual intervention – it also minimises potential sources of error. This automation makes a significant contribution to reducing the time required by staff to prepare post, as it eliminates the need to manually process each individual letter: no more printing, folding, putting it in an envelope, stamping and, last but not least, taking it to the post office. The overall efficiency of postal administration increases significantly.
The strategy of systematically introducing a digital post output management system has paid off for Sana Kliniken. The collaboration with eBrief has been a success story from day one.
